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Information for Non-Clinical Staff

Members of our community, particularly those not involved in direct care of patients, can find useful information regarding COVID-19 here.


The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, CDC and other public health experts recommend everyday preventive actions to help prevent the spread of respiratory diseases, including:

  • Above all, practice proper social distancing. That means avoiding gatherings of more than 10 people; suspending discretionary travel, shopping trips, and social visits; and engaging in work, school, and other activities from home wherever possible.
  • Stay home, especially when you are sick.
  • Avoid close contact with others. Maintain six feet of distance between yourself and others when in public.
  • Avoid touching your eyes, nose, and mouth.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. 
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Follow CDC’s recommendations for using a facemask: Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. CDC also recommends the use of cloth face coverings for everyone, even those without symptoms, especially in areas of significant community-based transmission. The cloth face coverings recommended are not surgical masks or N-95 respirators. Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders, as recommended by current CDC guidance.


Governor Cuomo has signed an executive order requiring “…any employees who are present in the workplace shall be provided and shall wear face coverings when in direct contact with customers or members of the public” as of April 15.

Previous CUIMC mask mandates may not have impacted certain groups of faculty and staff. In light of this new executive order, all staff will be supplied with face masks and will be required to wear them whenever they are in direct contact with others. To request and pick up masks, contact the following:

Please note that while we do have a sufficient supply of surgical masks, all should preserve and reuse them until they are damaged, soiled or wet. Additional masks requests should be submitted to those listed above as needed.

What to do if you experience symptoms


    Symptoms of COVID-19 include cough, fever, shortness of breath, sore throat, chills, and loss of taste or smell. These symptoms may be similar to the flu or the common cold.

    What to do

      If you have symptoms, have been in close contact with a person diagnosed with COVID-19, and have any other factors that relate to COVID risk (e.g. advanced age, COPD, cardiac disease, cancer, or an immunocompromising condition), call your primary care provider or visit the emergency room if you do not have a primary care provider.  Your provider will determine if you need COVID-19 testing.

      Before you go to the doctor’s office or emergency room, call ahead and let them know of your symptoms and any other factors that relate to COVID risk (age, COPD, cardiac disease, cancer, or immunocompromising condition). If possible, wear a mask if you need to leave your home when you are sick.

      The Center for Disease Control and Prevention (CDC) has additional information for specific groups, including pregnant women and children.

      Free Virtual Care Visits for CUIMC employees

        All CUIMC employees are now eligible for free virtual urgent care visits with CUIMC and Weill Cornell emergency department physicians via NYPOnDemand. The NYPOnDemand app can be downloaded by visiting the NewYork-Presbyterian website.   

        Testing for CUIMC Faculty and Staff

        ​NYP, in collaboration with Columbia University Irving Medical Center and Weill Cornell Medicine, are expanding testing for COVID-19. Up to now, diagnostic PCR/nasopharyngeal (nose) swab testing for COVID-19 has been available to staff members showing symptoms of COVID-19, including mild symptoms. Beginning Monday, May 4, and expanding over the next few weeks, NYP will begin offering the diagnostic PCR/nasopharyngeal (nose) swab test to NYP, Columbia, and Weill Cornell health care personnel (HCP) who are symptom-free and have been in contact with someone with confirmed COVID-19 or with symptoms of COVID-19, either at work or at home. The PCR test detects the SARS-CoV-2 virus, which causes COVID-19.
        NYP will be offering the PCR swab to a wider group of HCP to further help protect our team members and patients. HCP who test positive, even with no symptoms, will be asked to stay at home and will be advised on when to report back to work. Please note that this testing is not recommended for symptom-free HCP who have not been in contact with someone with COVID-19 at work or at home.

        How to Access Testing 

        If you are experiencing symptoms, call Workforce Health and Safety at 646-697-9470, where you will be directed to a clinician who will evaluate your symptoms. At this time, PCR testing for symptom-free HCP will be available one-time only unless the HCP begins to show symptoms of COVID-19. At the time of appointment scheduling, it is important for HCP to indicate that they are requesting PCR testing for symptom-free employees. HCPs presenting to testing sites for their appointment should practice social distancing and wear a protective mask. HCP who test positive for the virus will be advised to stay home and isolate for seven days from the date of the test (not the date of the results). Results can take from 24-48 hours or longer to turn around. Testing will be available by appointment only at six testing sites:

        • Manhattan:
          • NYP/Columbia – Tent at Broadway and 167th Street, outside the Milstein Adult Emergency Department entrance
          • NYP/Weill Cornell – Tent at 70th Street and York Avenue
        • Brooklyn: NYP Brooklyn Methodist, Sleep Center, 501 6th Street, Brooklyn, NY 11215
        • Queens: NYP Queens Ambulatory Care Center parking lot, 182-19 Horace Harding Expressway, Fresh Meadows, NY 11365
        • Westchester:
          • NYP Hudson Valley: 1985 Crompond Road, Cortlandt Manor, NY 10567
          • NYP Lawrence Hospital – 685 White Plains Road, Eastchester, NY 10709


          If you’re unsure whether you need to self-isolate, see this resource. If you have confirmed the need to self-isolate, see How to Self-Isolate. Should you test positive for COVID-19, please see Columbia’s Human Resources Policy Guidance for information on appropriate action regarding self-isolation and your eventual return to work. 

          COVID-19 Mandatory Communication Procedure

          • If you test positive for COVID-19 at an outside provider or testing facility or you have been in close contact with a symptomatic and laboratory confirmed individual:
            • Immediately contact either of the following:
              • Workforce Health & Safety (646-697-9470)
              • The Department of Infection Prevention & Control (212-305-7025).
            • Notify your chair, division chief, or department administrator (DA), who must contact either of the following:
              • Rudi Odeh-Ramadan, PharmD
                Interim Vice Dean of Administration, VP&S
              • Roe Long
                Chief Operating Officer, Columbia Doctors

          An employee who follows an advised period of self-isolation—and has no symptoms—should contact Workforce Health and Safety (646-697-9470) after the advised period of self-isolation and confirm their clearance with CUHR Leave Management. 

          An employee who tests positive for COVID-19 or is placed off duty because of a confirmed exposure to COVID-19 must obtain clearance from Workforce Health and Safety hotline: 7 days a week, 6:00 a.m.- 11:00 p.m., Phone: 646-697-9470. Staff will be screened by phone for symptoms and if no symptoms are present, staff will be directed to go in person to their local WHS to be cleared for work.


          For up-to-date information regarding travel restrictions for faculty, researchers, staff, and students, please see Travel Restrictions by Affiliate Type.

          The University is now suspending all Columbia-related travel. All Columbia affiliates are strongly urged to postpone any non-essential international travel.

          Columbia University recommends that all affiliates who had direct close contact with a person diagnosed with COVID-19 or have returned from any international travel in the past 14 days, self-isolate for 14 additional days per the self-isolation guidance below.

          Human Resources

          For up-to-date human resources information and resources, see this document covering Frequently Asked HR Questions Regarding COVID-19.

          This Human Resources Policy Guidance builds on pertinent Columbia University Human Resources policies and will generally pertain to all full-time and part-time employees (Faculty and Staff – Officers and Support Staff). Other employee groups will be reviewed on a case-by-case basis. For unionized employees, please contact Labor Relations for additional guidance.

          For the most up-to-date information regarding telecommuting accommodations for clinical, non-clinical, and research faculty and staff, please see CUIMC’s Remote Work Guidelines. Please see the COVID-19 Temporary Leave Policy for up-to-date guidance on pay continuity, paid emergency absence, and childcare resources for University employees. 

          Updates will be provided as needed.

          Return to Work

          The COVID-19 pandemic has created fundamental changes in the workplace. Although we would prefer to go back to business as usual, some of the changes brought on by the crisis may become permanent and require long-term adjustment. Once you have returned to the workplace, CUIMC HR will continue to support and assist you with this transition. See Return to Work for Staff for resources that will help you with the transition back to work, such as workplace safety and benefits including child care. Managers, see Return to Work for Managers.

          Essential Personnel

          During an emergency, Essential Personnel provide services that relate directly to the health, safety, and welfare of the University, ensure continuity of key operations, and maintain and protect University properties.

          1. Each School and Department is responsible for final determinations as to which of its personnel are Essential. Essential Personnel are generally defined as the Faculty and Staff who are required to report to their designated work location, to ensure the operation of essential functions or departments during an emergency or when the University has suspended operations.
          2. There are some individuals who may be required to perform essential services remotely and those individuals will be identified in advance and notified by their managers.
          3. If unable to report to work, appropriate leave time—Vacation or Personal Days—must be taken. If leave time is not available, pay is not provided. Exceptions to this guidance must be approved by the Senior Business Officer (SBO) of the School or Department.
          4. Essential Personnel are expected to work in emergency situations unless they are specifically excused by their departments.  Failure to report to work as directed may result in disciplinary action up to and including termination.

          Telecommuting and Alternate Work Schedules

          CUIMC is committed to maintaining its mission of patient care, research and education during this time of uncertainty. As with all healthcare and research institutions, much of our work must be performed on-site by our dedicated faculty and staff.

          The CUIMC IT Help Desk can be reached by phone at 212-305-4357, option 5, or by email at 5help@cumc.columbia.edu. IT has created a page with resources and information regarding support for telecommuting.

          For the most up-to-date information regarding telecommuting accommodations for clinical, non-clinical, and research faculty and staff, please see CUIMC’s Remote Work Guidelines and Tips

          Self-Isolation Guidance

          If you’re unsure whether you need to self-isolate, see this resource. If you have confirmed the need to self-isolate, see How to Self-Isolate. If an employee has been advised by the Department of Health, their personal physician or the University to self-isolate, the following steps should be taken:

          • Employee should stay home (not go to work, events, or other social gatherings).
          • Employee should immediately contact their manager and local Human Resources officer. The local HR officer should immediately notify CUHR Leave Management.
          • Employee should contact their primary care provider to let them know that they are self-isolating.
          • Employee should monitor their temperature twice a day.
          • If Employee experiences fever, cough and difficulty breathing, they should contact their primary care provider immediately.
          • If Employee lives with others, they should not spend time in shared living spaces and should limit contact. The sharing of household items (drinking glasses, towels, eating utensils, bedding, etc.) should be avoided.
          • Employee should arrange for food to be delivered via friends, grocery delivery services, etc.
          • High touch surfaces (e.g. doorknobs, telephones, remote controls, and bathroom surfaces) should be cleaned often with a standard household disinfectant such as Clorox® wipes.
          • Employee is expected to work remotely, if able, and asked to stay in daily contact with their manager and local HR.
          • Information regarding their self-isolation is confidential and should only be shared on a need-to-know basis.
          • Local HR should provide EAP benefit information to remind employee about the availability of this resource.

          Hiring Freeze

          Effective March 24, Columbia University instituted a hiring freeze for the remainder of FY2020, and we expect the freeze may be extended in FY2021.

          Effective immediately all academic and administrative hiring across all schools and departments at CUIMC will require that a proposal from the hiring unit (department, center, or institute) first be endorsed in writing by the director of that unit, then be endorsed by the school’s dean, and then be forwarded to CUIMC for central review.

          Central review will be required for new positions and before filling existing vacant positions, unless the exceptions from central review outlined below apply. In addition, promotions and position upgrades that result in an increase in salary for officers of administration and support staff must follow this new process.

          Exceptions for Central Review to be reviewed by CUIMC

          • Re-filling of roles deemed by the school to be essential onsite employees
          • CUIMC hires deemed essential for its clinical mission
          • Accepted, written offers prior to March 24, 2020
          • Temporary workers approved by the school, institute or administrative unit and contracted for under two months duration
          • Casual workers approved by the school institute, or administrative unit

          Only requests that are approved by this process and by the Office of the Chief Executive of CUIMC will be forwarded to the central university for consideration. Click here to access the form.


          Coping with Grief

          It is important to know there are ways to cope with grief and to support those who are grieving for personal loss and loss of loved ones. This guide provides information and resources to help in the grieving process. For additional wellness resources, please see CopeColumbia and Narrative Medicine below.

          IT Resources

          The CUIMC IT Help Desk can be reached by phone at 212-305-4357, option 5, or by email at 5help@cumc.columbia.edu. IT has created a page with resources and information regarding support for telecommuting.

          For the most up-to-date information regarding telecommuting accommodations for clinical, non-clinical, and research faculty and staff, please see CUIMC’s Remote Work Guidelines and Tips


          The COVID-19 pandemic represents an unprecedented and uniquely trying time for our community, particularly for providers on the front lines.

          In response, the Department of Psychiatry has partnered with ColumbiaDoctors and NewYork-Presbyterian in developing CopeColumbia, which provides information and resources for the CUIMC community, including counseling sessions, peer support groups, guided meditations, suggested reading, and other resources for managing stress, fear and anxiety.

          To access these resources, please visit CopeColumbia. For any questions about CopeColumbia, or if you have any unmet needs, please email CopeColumbia@cumc.columbia.edu

          Narrative Medicine

          The Department of Medical Humanities and Ethics and its Division of Narrative Medicine is responding to CUIMC’s urgent needs for connection, stress-reduction, and remedy for isolation in the face COVID-19 and challenges to our health and safety. 

          Narrative Medicine provides critical resources in response to the COVID crisis. Through Columbia Narrative Medicine, Columbia faculty, trainees, and staff can:

          • Sign up for a private, small-group seminar with those you work with (Naturally Occurring Work Groups, or NOW groups) to meet with a trained facilitator for regularly-occurring narrative sessions.
          • Join hour-long Zoom sessions with persons across the globe uniting for creative and reflective work. Through a blog discussion board, participants post their creative work and respond to one another’s postings.
          • Listen in to Creative Director novelist Nellie Hermann reading aloud a short story each day.
          • Join the NM Book Club, currently reading Albert Camus’s The Plague (about 7 pages per day).
          • Use NM’s web resources of literary texts and visual images for reflection and solace and pleasure on your own time. We invite you to join us in all these projects at www.narrativemedicine.blog

          We encourage you to write directly to Rita Charon, chair of Medical Humanities and Ethics, at rac5@columbia.edu with questions and requests.

          Campus Status

          Rapidly changing circumstances related to the ongoing COVID-19 pandemic require additional measures to slow the spread of the virus while maintaining basic operations to support the medical center.

          Facilities management has increased cleaning and disinfecting efforts in academic and residential buildings, but many facilities—including libraries, athletic centers, campus eateries, and student housing—have been temporarily closed. Per CUIMC policy, non-essential gatherings of over 25 people will be canceled through at least April 30. For personnel who are still commuting to campus to support essential operations, temporary parking is available at reduced rates.

          For the most up-to-date information regarding campus status, including closures, parking information, and campus operations, visit Facilities Management and Campus Services COVID-19 resources page. Information is updated frequently as the impact of the virus changes locally and nationally.

          Recent updates, campus resources, and additional information are also available through the University’s COVID-19 Guidance for the Columbia Community.

          Appreciation Meals for Staff

          NewYork-Presbyterian, together with members of the community, will offer free meals to all employees working on campus through June 30th. This is inclusive of NYP employees, Columbia University medical employees,  Service Corp., temporary agency staff, and all other members of the care team.

          We ask that departments designate 2-4 employees who can come to the Milstein Second Floor Atrium or The MSCH Lobby to retrieve meals for their unit/department. To promote social distancing, employees should not be picking up meals individually.  

          If due to special circumstances you will find it difficult to pick up NYP will do their best to accommodate deliveries on a limited basis. In those cases, please call Bob Ashe (914-715-9454) or Michael Taylor (718-775-0867) to schedule a delivery.

          Pick Up Hours:

          ·         Breakfast: 6:30 A.M.—9 A.M.

          ·         Lunch: 11:00 A.M.—1:30 P.M.

          ·         Dinner: 5:30 P.M. —8 P.M.

          ·         Overnight: Grab and go boxes available for pick up at both locations.

          If you have any questions please reach out to the Food & Nutrition Team.

          Additional Questions and Answers

          1. What is the University doing to prepare for COVID-19?

          Columbia officials are working closely with the US Health and Human Services, NYC Department of Health, New York State Department of Health, the International Students & Scholars Office, and other key offices to monitor the evolving situation.

          Columbia follows the guidance of the NYC Department of Health, US Centers for Disease Control and Prevention (CDC), and the World Health Organization (WHO) regarding screening and prevention.

          To date, CUIMC has taken a number of precautions and other steps to prepare for COVID-19. These include:

          Additionally, CUIMC has also taken steps to ensure that our medical research and development can continue in the event of campus closure(s), and has plans in place for housing and food services should CUIMC close for everyone other than patients and required staff.

          2. What should I do if I experience bias at work related to COVID-19?

          You should complete the Referral Form: Discrimination, Harassment, Gender-Based Misconduct. This notifies the University about a potential policy violation. As a reminder: all University faculty members, staff members, and administrators, with the exception of those working in a confidential capacity (e.g., counselors, rape crisis advocates, medical providers, and clergy) who learn of suspected instances of discrimination, harassment or gender-based misconduct, directly or indirectly, have a duty to refer the information immediately to the Office of Equal Opportunity and Affirmative Action or the Gender-Based Misconduct Office.

          3. How can I stay updated with new developments? 

          Columbia continues to monitor the situation and provide updates online. You can check cuimc.columbia.edu/coronavirus and preparedness.columbia.edu for updates. Major notifications and announcements may also be shared via email. Be sure to check your Columbia email on a regular basis.

          Additional Resources